Refund and Returns Policy

Overview

World Film Federation (WFF) refund and returns policy for Federation Store lasts 15 business days. If 15 business days have passed since your purchase, WFF cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, WFF require a receipt or proof of purchase.

Important. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to WFF error.
  • Any item that is returned more than 15 business days after delivery

Refunds

Once your return is received and inspected, WFF administration will send you an email to notify you that we have received your returned item. WFF administration will also notify you of the approval or rejection of your refund as determined by your application findings.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact WFF at admin@worldfilmfederation.com.

Sale Discounted items

Only regular priced items may be refunded. Sale discounted items cannot be refunded.

Exchanges

WFF only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@worldfilmfederation.com and please send your item to: PO Box 452612, Garland, Texas 75045. Post marked, Care of Exchanges.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, WFF will send a refund to the gift giver, and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: World Film Federation, PO Box 452612, Garland, Texas 75045. Post marked, Care of Exchanges.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if it is deemed that you have not paid for return shipping.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please be patient.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact World Film Federation at admin@worldfilmfederation.com for questions related to refunds and returns.

 

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